Welcome, fellow fans! At T-shirt Store, we’re passionate about bringing you the best Star Trek and pop culture merchandise. We’ve compiled this FAQ to help answer your questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our support crew is always ready to assist!

🛍️ Product Questions

What types of products do you offer?
We specialize in a wide range of Star Trek and pop culture merchandise including:
  • Clothing and accessories
  • Collectibles (including Funko Pop figures)
  • Drinkware (coffee mugs, beer steins, flasks)
  • Home goods (blankets, door mats, beach towels)
  • Media (books, DVDs, calendars)
  • And much more for the discerning fan!
Are your products officially licensed?
Yes! We’re proud to offer officially licensed Star Trek and pop culture merchandise. Each item is authentic and produced with the quality that fellow enthusiasts deserve.
Do you offer limited edition or exclusive items?
Absolutely! We frequently add new collectibles and limited edition items to our collection. Check our “Collectibles” and “Funko Pop” sections regularly to discover new additions to your collection.

🚀 Shipping & Delivery

Where do you ship?
We ship globally to fellow enthusiasts across the universe! However, we’re currently unable to service some remote areas and parts of Asia due to logistical challenges with our delivery routes.
What are my shipping options?
We offer two delivery methods to get your gear to your doorstep:
Standard Shipping – $12.95
Uses trusted carriers like DHL or FedEx. Your order typically arrives within 10-15 business days after shipping.
Free Shipping
For orders over $50, we offer completely free shipping via EMS. Delivery within 15-25 business days after shipping.
How long does delivery take?
Our delivery timeline follows this journey:
  1. Order Processing: 1-2 Business Days
  2. Shipping Preparation: Packaged with Care
  3. In Transit: 10-25 Business Days (depending on shipping method)
  4. Delivery: At Your Doorstep!
Do you provide tracking information?
Absolutely! Once your order ships, we’ll send you a tracking number via email so you can monitor your package’s journey across the final frontier to your doorstep.
Can I change my shipping address after ordering?
Address changes are possible if your order hasn’t yet shipped. Please contact us immediately at [email protected] with your order number and correct address.

💳 Payment & Billing

What payment methods do you accept?
To make your shopping experience as convenient as exploring the Alpha Quadrant, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information. Your financial data is as secure as Starfleet Headquarters.
When will my credit card be charged?
Your payment method will be charged when your order is placed. If any items are out of stock, we’ll contact you about alternatives or refund the unavailable items.

🔄 Returns & Exchanges

What is your return policy?
While we’re confident you’ll love your merchandise, we understand that sometimes things don’t work out. If you need to return an item, you have 15 days from the delivery date to initiate a return. All items must be in original condition with tags attached.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the shipping address for your return.
When will I receive my refund?
Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

❓ General Questions

What if my package is delayed?
While we work with reliable carriers, occasional delays can happen due to customs, weather, or other unforeseen circumstances. If your package is significantly delayed, please contact our support team at [email protected].
Do you ship to PO boxes?
Yes! Our free shipping option via EMS can deliver to PO boxes. However, our standard shipping carriers (DHL/FedEx) typically require a physical address for delivery.
Can I cancel or modify my order?
We can only cancel or modify orders that haven’t entered our processing phase. Please contact us as soon as possible at [email protected] with your request.

Need Additional Help?

Our fellow fan support team is always ready to assist! Contact us at [email protected] and we’ll help navigate any challenges you encounter.

Thank you for choosing T-shirt Store for your fandom needs. We’re honored to help you express your passion through quality merchandise!

Live long and prosper,
The T-shirt Store Crew