Greetings, valued Trekkies and pop culture fans! At T-shirt Store, we’re committed to ensuring your shopping experience is as satisfying as a perfectly executed starship maneuver. While we hope you love every item from our collection, we understand that sometimes things don’t go as planned. This policy outlines our straightforward returns and exchanges process.
🚀 Return & Exchange Basics
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for return or exchange, items must meet the following criteria:
- Items must be in original, unused condition
- All original tags and packaging must be intact
- Items must be in resalable condition
- A copy of your order confirmation or receipt is required
⚠️ Non-Returnable Items
Based on the nature of certain products in our collection, the following items cannot be returned or exchanged for hygiene and safety reasons:
- Bar Accessories (for obvious sanitary concerns)
- Beer Steins (due to food safety regulations)
- Flasks (alcohol-related items fall under special regulations)
- Door Mats (once used, cannot be resold)
- Opened DVDs and unsealed Electronics
- Personalized or custom-made items
All other items including Accessories, Badges, Bags & Backpacks, Beach Towels, Blankets, Books, Calendars, Clothing, Coffee Mugs, Collectibles, Cufflinks, Drinkware, Flags, and Funko Pop figures are eligible for return or exchange within the specified timeframe.
📋 Return Process – Step by Step
- Initiate Your Return Request
Contact our support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information. - Wait for Authorization
Our crew will review your request and provide return authorization and instructions within 2 business days. - Package Your Items
Securely package the items you’re returning, including all original packaging and tags. - Ship Your Return
Send the package to our headquarters at:
T-shirt Store Returns
3261 Thrash Trail
Philadelphia, PA 19127
USA - Confirmation
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
✍️ Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear T-shirt Store Crew,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
– [Product Name 1], Quantity: [X], Reason: [Reason for return] – [Product Name 2], Quantity: [X], Reason: [Reason for return]
Preferred Resolution: [Refund to original payment method / Exchange for (specify product and size if applicable)]
Additional Comments: [Any additional information that might help us]
Thank you for your assistance!
[Your Name]💳 Refund Information
Once we receive and process your return:
- Refund Timeline: Refunds are processed within 3-5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 additional business days).
- Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
- Restocking Fee: No restocking fees apply to eligible returns.
🔄 Exchange Process
If you’d like to exchange an item for a different size, color, or product:
- Follow the same return process outlined above
- Clearly indicate in your return request that you prefer an exchange
- Specify the exact item you’d like to receive instead
- We’ll ship your replacement item once we process your return
🚫 Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you, and we’ll provide a prepaid return label if needed.
📞 Need Assistance?
Our support crew is standing by to help with any return or exchange questions:
Email: [email protected]
Response Time: Within 24-48 hours (faster than warp speed when possible!)
Physical Address:
T-shirt Store
3261 Thrash Trail
Philadelphia, PA 19127
USA
“Live long and prosper with satisfaction guaranteed!” 🖖
– The T-shirt Store Crew