Greetings, valued Trekkies and pop culture fans! At T-shirt Store, we’re committed to ensuring your shopping experience is as satisfying as a perfectly executed starship maneuver. This policy outlines our shipping methods and straightforward returns process.

📦 Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Included with all standard shipments
  • Available for all order values

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Minimum Order: $50 or more
  • Tracking: Included with all free shipments

Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times are estimates and may vary depending on destination and customs processing.

🔁 Returns & Exchanges Policy

Return & Exchange Basics

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for return or exchange, items must meet the following criteria:

  • Items must be in original, unused condition
  • All original tags and packaging must be intact
  • Items must be in resalable condition
  • A copy of your order confirmation or receipt is required

⚠️ Non-Returnable Items

Based on the nature of certain products in our collection, the following items cannot be returned or exchanged for hygiene and safety reasons:

  • Bar Accessories (for obvious sanitary concerns)
  • Beer Steins (due to food safety regulations)
  • Flasks (alcohol-related items fall under special regulations)
  • Door Mats (once used, cannot be resold)
  • Opened DVDs and unsealed Electronics
  • Personalized or custom-made items

All other items including Accessories, Badges, Bags & Backpacks, Beach Towels, Blankets, Books, Calendars, Clothing, Coffee Mugs, Collectibles, Cufflinks, Drinkware, Flags, and Funko Pop figures are eligible for return or exchange within the specified timeframe.

📋 Return Process – Step by Step

1
Initiate Your Return Request
Contact our support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2
Wait for Authorization
Our crew will review your request and provide return authorization and instructions within 2 business days.
3
Package Your Items
Securely package the items you’re returning, including all original packaging and tags.
4
Ship Your Return
Send the package to our headquarters at:
T-shirt Store Returns
3261 Thrash Trail
Philadelphia, PA 19127 USA
5
Confirmation
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

✍️ Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear T-shirt Store Crew,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange:
– [Product Name 1], Quantity: [X], Reason: [Reason for return] – [Product Name 2], Quantity: [X], Reason: [Reason for return]

Preferred Resolution: [Refund to original payment method / Exchange for (specify product and size if applicable)]

Additional Comments: [Any additional information that might help us]

Thank you for your assistance!
[Your Name]

💳 Refund Information

Once we receive and process your return:

  • Refund Timeline: Refunds are processed within 3-5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 additional business days).
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
  • Restocking Fee: No restocking fees apply to eligible returns.

🔄 Exchange Process

If you’d like to exchange an item for a different size, color, or product:

  • Follow the same return process outlined above
  • Clearly indicate in your return request that you prefer an exchange
  • Specify the exact item you’d like to receive instead
  • We’ll ship your replacement item once we process your return

🚫 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you, and we’ll provide a prepaid return label if needed.

📞 Need Assistance?

Our support crew is standing by to help with any shipping, return or exchange questions:

  • Email: [email protected]
  • Response Time: Within 24-48 hours (faster than warp speed when possible!)
  • Physical Address:
    T-shirt Store
    3261 Thrash Trail
    Philadelphia, PA 19127 USA
“Live long and prosper with satisfaction guaranteed!” 🖖
– The T-shirt Store Crew